Consumer Duty: your due diligence toolkit

In the same way Consumer Duty requires manufacturers to provide information to distributors (advisers) about their products, under the regulations, distributor firms are required to share information to assist manufacturers in their product review processes. We may request feedback on various matters from you as distributors of our products. These could include instances where recommendations fall outside the target market, distribution-related issues, complaints, or feedback related to customer vulnerability.

As a result, there are circumstances in which you, as a distributor, will need to notify us of these issues on an ad hoc basis when you become aware of them (and outside of any formal feedback request). In these cases, please direct any such notifications to our dedicated mailbox: [email protected]. Our process for receiving and handling complaints is outlined here.